Right of withdrawal


A consumer is any natural entity entering into a legal transaction for purposes not overwhelmingly related to their commercial profession or self-employment.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without providing grounds. The withdrawal period comprises fourteen days from the day on which you, or a third party named by you that is not the delivery agent, took possession of the goods. In order to exercise your right of withdrawal, you must inform us (Reinhart GmbH & Co. KG, Tempelhofer Str. 21, 52068 Aachen, telephone: 0049 241 99123 283, fax: 0049 241 99123 283, e-mail: [email protected]) of your decision to withdraw from the contract by way of a clear declaration (e.g. letter by post, fax or e-mail). You can use the withdrawal declaration template provided. However, this is not mandatory. To uphold the withdrawal deadline, it is sufficient to dispatch your notification of your exercising of the right to withdraw before the end of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall immediately refund you any payments already received from you, including delivery costs (with the exception of additional costs arising from your choosing any other form of delivery than the cheapest offered by us) within fourteen days at the latest from the day on which we receive your notification of withdrawal from this contract. For this refund, we shall use the same payment method as you used for the original transaction unless otherwise agreed with you; you will never be charged for this refund. We can refuse the refund until we have received the goods or you provide proof of having sent the goods to us, whichever is earlier. You must return or hand over the goods to us immediately and within fourteen days from the day on which you informed us of your withdrawal from this contract at the latest. The deadline shall be upheld if you dispatch the goods within the fourteen-day period. You bear any direct costs associated with returning the goods. You will only have to cover any depreciation of goods if this depreciation is not deemed to be associated with any unnecessary handling by you during an inspection of the goods’ quality, properties and functionality.
Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

- regarding the delivery of non-prefabricated goods for the production of which the consumer must make a custom selection or stipulation or goods that are tailored to the consumer’s personal needs;
- the delivery of goods that may perish rapidly or where an expiration date may be quickly exceeded;
- the delivery of alcoholic drinks the price of which was agreed upon commencement of contract but that may only be delivered 30 days after commencement of contract and the value of which depends on market fluctuations on which the business has no impact;
- the delivery of newspapers or magazines with the exception of subscription contracts.

The right of withdrawal shall expire prematurely in the case of the delivery of sealed goods

that are not suitable for return for health or hygiene reasons if the seal is broken after delivery;
- the delivery of goods that have been combined with other goods after delivery, the nature of which does not allow separation;
- the delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and return it to us Reinhart GmbH & Co. KG Tempelhofer Str. 21 52068 Aachen Fax: 0049 241 99123 283 E-mail: [email protected]

To
company
Reinhart GmbH & Co. KG
Tempelhofer Str. 21
52068 Aachen
Fax: 0049 241 99123 283
E-mail: [email protected]


- I/we (*) hereby withdraw from the contract entered into by me/us for the purchase of the following goods -

- ordered on -

- Name of consumer(s)

- Address of consumer(s)

- Signature of consmer(s) (for hard copy only)

- Date
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(*) Please delete as appropriate

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